Overview of Benefits Associated with TAPFIN Managed Service Provider (MSP) Solutions


The benefits of having the right Managed Service Provider (MSP) solution deployed within an organization are becoming more widely known across the globe. In fact, Staffing Industry Analysts projects that the MSP market will grow 25% annually as more companies adopt and expand MSP programs. TAPFIN studied the 2012 MSP market and related contingent workforce trends and estimated that by 2016, 27% of the spend managed by MSPs would be in the Asia-Pacific, compared to 13% spend managed there just four years prior.

With this in mind, TAPFIN has created a framework for monitoring the global workforce trends and identified specific aspects of MSP programs that need to be modified at the country level – ensuring value and efficiency at the global and country level. This framework is supported by our Global MSP Center of Excellence, which has identified 42 global best practices to ensure that an MSP program provides optimal value and efficiency at the local, regional, and global level.

These best practices address each critical factor involved in driving efficiency and compliance through the management of programs, fulfillment, performance, consultancy, and demand. While every country, and every workforce, are unique in many ways – our ongoing audits of local market regulation and program performance across the globe have consistently shown that these 42 processes play a fundamental role in the success of any global MSP program.

The integration of these processes into the design of your MSP solution will ensure that each critical function is optimized from the beginning of its implementation, with no disruption to your business continuity. During the solutions design phase of your program’s implementation, our architects will address each component of the program including, but not limited to; system administration, client communication, requisition approvals and distribution, orientation programs, worker compliance, selection management, invoicing, supplier rationalization, and spend management.

Further, there are four fundamental benefits that can be derived from our MSP solutions, no matter where your program is deployed:

Benefit Definition Examples
Quality An effective contingent labor program will improve the quality of both the contractors engaged and the underlying suppliers providing those resources.
  • Managing and incenting the supply chain, while ensuring impartiality
  • Improving quality of talent acquisition – increasing the sourcing reach & quality, including direct sourcing development
  • Providing a high-touch service for managers – available and visible, with an SLA-driven responsiveness.
Efficiency These programs will provide tremendous improvements in the efficiency of how an organization engages and utilizes contract labor.
  • Visibility into the usage of such labor
  • Automation of the business processes
  • Reduced administration around the requisition, selection, performance tracking, and funding for such resources
Compliance & Risk Management Standardize how an organization engages and utilizes contract labor through measures and controls that improve compliance and reduce risk.
  • Compliance with internal business processes and practices
  • Compliance with market regulatory requirements
  • Minimizing the risk of the viability and liability of the suppliers
Cost As a result of these other value drivers, an organization implementing a vendor management program will see measureable cost savings.
  • Savings through standardization of rates against markets
  • Process and administration efficiencies
  • Savings on use of non-essential staffing through the transparency and visibility the process provides on usage and approvals.